It’s been just a week since my husband purchased the Dyson Airwrap as a surprise gift

It’s been just a week since my husband purchased the Dyson Airwrap as a surprise gift. He explained to the sales assistant that both my daughter and I have curly hair. She suggested the Airwrap, encouraged personalisation, but failed to explain that doing so would void the 14-day return and exchange policy. Had he known, he would not have personalised it until ensuring it suited me. Now, we are stuck with a product that doesn’t serve my curly hair needs — all attachments cater to straight or wavy hair. Upon returning to the store, we were told no refund or exchange was possible and that we must buy additional attachments at extra cost. This is extremely unfair and disappointing. A money-back promise should not be voided so easily without proper warning. Dyson must ensure sales staff are properly trained to advise customers ethically, especially when a purchase is a gift. We feel cheated and extremely let down after trusting Dyson.