Dyson - After sales service awful!

This is a mixed review as Dyson itself is an amazing product. BUT to try and get parts, a Replacement battery or any after service is an absolute nightmare. Hirsch is there nominated agent and i have tried on more than 3 occasions by going into stores or calling to order products and nobody even calls you back so you don't even get to the price stage. I have now been without a battery for a month and unable to use the vacuum at all! I have even tried the route of going via Dyson direct which then put you onto Tudortech and nothing. One email reply, no price, no invoice. I feel this is an issue in South Africa with Dyson and not all over the world. It is extremely sad as the product itself is absolutely amazing!