Disgusting Service from DYSON

Hi,I'm Mateboho Ndumo and I bought Dyson Pure Cool Machine from @Home on the 12 Sept 2020. Since it was under guarantee anymore and the machine stopped working, I emailed DYSON and told them about my problem, then they advise me to bring the machine to them or they will fetch the machine from @Home Vaal mall. They even phoned me to confirm that they will fetch the machine at Vaalmall. I took my machine to @Home on the 27th Jan and I made Dyson aware that I left the machine at Home, today is the 11th February and my machine has not been collected from @home.

I'm expecting a good customer service from DYSON because your products are expensive, we buy with the hope that we buy quality, but you lack basic Customer service standards, to keep your promise.

MY email is *** *** /***

Regards M Ndumo