Unreliable, expensive and a chancer.

The quality of the work remains to be seen, as only time will tell whether the repairs have actually resolved the issues. However, my experience with Lloyd’s reliability, communication and overall professionalism has been extremely disappointing.

There were multiple occasions when Lloyd did not arrive at agreed times, often with little or no communication beforehand. This made the process unnecessarily frustrating and difficult to manage.

The property is a rental property, so having contractors arrive when agreed and communicating properly with the tenants is particularly important. Unfortunately, there were repeated occasions where my tenants were left waiting or were given arrangements that were not followed through.

The final straw was when Lloyd did not arrive at an agreed time to finish the work. Two days later he informed the tenants that he would return the next day – this is three days after I was told he will be back to finish the work. Again, he did not arrive at the given time. At that point, after the repeated missed appointments, poor communication and disruption to my tenants, I decided that enough was enough and arranged for another contractor to complete the outstanding work.

I also posted an account of my experience on Facebook, which was subsequently removed, and I was blocked from their Facebook page. I have since received a threat of defamation proceedings in response to my attempts to share my experience with others.

I believe consumers should be able to make informed decisions based on genuine customer experiences, and I am therefore documenting mine here. I am not making claims about anyone else’s experience or circumstances — I can only speak to what happened in my dealings with Lloyd.