MS
Mikisha S
1 reviews | Active since Jun 2015
11 May 2022, 12:05
Pathetic service
Went to Dynamic vision optometrist in clearwater mall. The optometrist is amazing however the staffs customer service sucks they **** about medial aid coverage we agreed on a payment plan and today i get a call to advise me that i need to pay yet no statement or remind was sent. I was told and i quote "JUST PAY YOUR ACCOUNT" when i asked about the reminders the lady said she will now call me everyday lile seriously im disgusted by this service and i will never be using dynamic vision again. I now have a bill of over 3000+ since I was given false information and further more i was told well you should know your medical aid plan like seriously is it not your job to explain to the customer!!
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Replies (2)
Dynamic Vision Optometrists's replyOfficial
15 Sept 2022, 12:42Dear Mikisha Sing
I am rather sad that you took to Hello Peter to vindicate yourself especially knowing that the facts you presented in this revie are incorrect. This does make it rather unfair towards Clearwater Optometrist.
Please allow me the opportunity to correct your review and complaint.
As you should recall you and your husband came together, but are on different medical aids.
You are on Discovery with a savings plan. You were on the same plan I 2020 when we made your first pair of glasses. Our staff checked her benefits and explained the quote to you. You agreed to go ahead.
Your husband then called a day or two later quite upset that medical aid paid for your spectacles from your medical savings. This is standard procedure with Discovery and you need to see it as a contribution they make in advance towards your spectacles.
He said that we must have claimed incorrectly. Maryke van Zyl, our optometrist spoke to him personally and explained to him that Discovery always pays the Optical Benefit from savings. It differs from your husband’s medical aid that gives an insured benefit. He said that we said that it will not come from savings – which I find very hard to believe as both frontliners know that Discovery pays from savings.
He instructed us to reverse the claim, as you needed the funds for other doctor’s visits, and that they will rather pay cash for the spectacles. He also insisted to speak to the owner of the practice. Geme Viviers called and discussed the matter with him as requested.
He then called again to say that they rather want to cancel the spectacles. I explained to him that the lenses had unfortunately already been ordered and cut.
We offered a payment plan of R300.00 a month which you agreed to.
There is no poor service involved in this matter, simply ignorance on your behalf.
It is important to note that we handed over the unpaid glasses to you in good faith that you will not fault on your agreed payment. You have been wearing the glasses and the free sunglasses since February and have only made 3 payments with the majority of the account still outstanding.
Yours sincerely
Marike Van Zyl
OPTOMETRIST
Dynamic Vision Optometrists's reply15 Sept 2022, 12:42
Official
Dear Mikisha Sing
I am rather sad that you took to Hello Peter to vindicate yourself especially knowing that the facts you presented in this revie are incorrect. This does make it rather unfair towards Clearwater Optometrist.
Please allow me the opportunity to correct your review and complaint.
As you should recall you and your husband came together, but are on different medical aids.
You are on Discovery with a savings plan. You were on the same plan I 2020 when we made your first pair of glasses. Our staff checked her benefits and explained the quote to you. You agreed to go ahead.
Your husband then called a day or two later quite upset that medical aid paid for your spectacles from your medical savings. This is standard procedure with Discovery and you need to see it as a contribution they make in advance towards your spectacles.
He said that we must have claimed incorrectly. Maryke van Zyl, our optometrist spoke to him personally and explained to him that Discovery always pays the Optical Benefit from savings. It differs from your husband’s medical aid that gives an insured benefit. He said that we said that it will not come from savings – which I find very hard to believe as both frontliners know that Discovery pays from savings.
He instructed us to reverse the claim, as you needed the funds for other doctor’s visits, and that they will rather pay cash for the spectacles. He also insisted to speak to the owner of the practice. Geme Viviers called and discussed the matter with him as requested.
He then called again to say that they rather want to cancel the spectacles. I explained to him that the lenses had unfortunately already been ordered and cut.
We offered a payment plan of R300.00 a month which you agreed to.
There is no poor service involved in this matter, simply ignorance on your behalf.
It is important to note that we handed over the unpaid glasses to you in good faith that you will not fault on your agreed payment. You have been wearing the glasses and the free sunglasses since February and have only made 3 payments with the majority of the account still outstanding.
Yours sincerely
Marike Van Zyl
OPTOMETRIST
MS
Mikisha S's updateReviewer Update
15 Sept 2022, 13:00Typical blame the customer. I have sent many emails requesting an updated invoice to which i get no response. I have not been using anything for free as i have made payments even though i was given a ridiculous amount AGAIN I WILL STATE THAT WE AGREED TO THE PAIR OF GLASSES AS PER THE INFORMATION GIVEN TO US BY YOUR STAFF (might i add which is their everyday jobs) and yet we were still given false information just so that your company can make extra money.
Further to that i am entitled to my own opinion and based on the above comment made by Dynamic vision im glad to say that i would not use your services again and definitely will not recommend you'll to anyone.
Kindly also get the facts straight 4 payments have been made thus far and no it is no good faith that the glasses was given to me it was the fact that you couldn't give me my old one's back.
Since you responded to hello peter maybe you could please respond to my emails regarding the updated invoice unless you expect me to pay blindly?
Kind regards
Mikisha Singh Ellary
Further to that i am entitled to my own opinion and based on the above comment made by Dynamic vision im glad to say that i would not use your services again and definitely will not recommend you'll to anyone.
Kindly also get the facts straight 4 payments have been made thus far and no it is no good faith that the glasses was given to me it was the fact that you couldn't give me my old one's back.
Since you responded to hello peter maybe you could please respond to my emails regarding the updated invoice unless you expect me to pay blindly?
Kind regards
Mikisha Singh Ellary
MS
Mikisha S's update15 Sept 2022, 13:00
Reviewer Update
Typical blame the customer. I have sent many emails requesting an updated invoice to which i get no response. I have not been using anything for free as i have made payments even though i was given a ridiculous amount AGAIN I WILL STATE THAT WE AGREED TO THE PAIR OF GLASSES AS PER THE INFORMATION GIVEN TO US BY YOUR STAFF (might i add which is their everyday jobs) and yet we were still given false information just so that your company can make extra money.
Further to that i am entitled to my own opinion and based on the above comment made by Dynamic vision im glad to say that i would not use your services again and definitely will not recommend you'll to anyone.
Kindly also get the facts straight 4 payments have been made thus far and no it is no good faith that the glasses was given to me it was the fact that you couldn't give me my old one's back.
Since you responded to hello peter maybe you could please respond to my emails regarding the updated invoice unless you expect me to pay blindly?
Kind regards
Mikisha Singh Ellary
Further to that i am entitled to my own opinion and based on the above comment made by Dynamic vision im glad to say that i would not use your services again and definitely will not recommend you'll to anyone.
Kindly also get the facts straight 4 payments have been made thus far and no it is no good faith that the glasses was given to me it was the fact that you couldn't give me my old one's back.
Since you responded to hello peter maybe you could please respond to my emails regarding the updated invoice unless you expect me to pay blindly?
Kind regards
Mikisha Singh Ellary