Dynamic Parcel Service (DPD) - Extremely poor and unacceptable service

To be clear, the name of the Company this review is about, is Dynamic Parcel Distibution (DPD) which operates in Germany and neighbouring countries. We recently ordered some gym equipment for our office from Amazon, and DPD was the chosen courier to deliver the items.

The courier arrived at our office with the full delivery. For some reason, the person making the delivery seemed to be in a very bad mood. The receptionist, a lady, asked the delivery person if he could help move the items, which included over a 100kg of weights and was obviously to heavy for her to carry, to our gym (which is not far from reception and would take only a few minutes).

The delivery person then immediately started shouting at the lady for no obvious reason. The receptionist, now obviously in shock because of this behaviour, declined to sign the delivery. The delivery man then decided that he would then take back some items of the delivery (which was already in the reception area).

An office staff member informed the DPD office of this incident and lodged a complaint against the delivery person, DPD admitting that this was totally wrong and inappropriate. Problem that then followed is: the issue remained unresolved for weeks. As I am writing this review, the delivery is still not completed.

One would think that a company, after learning about an incident like this which their employee is responsible for, would do their best to resolve it as soon as possible. This is definitely not the case here.

This is EXTREMELY POOR and totally unacceptable, both from the employee with his verbal assault on the receptionist, and from the company who seems to be in no hurry at all to resolve the issue.

After this, I would advise against using them for any deliveries.