Promise/Contract says wash and vaccum - none done!

Although the service in being there when we arrived quite a few hours delayed on our ct-jhb , your website says there is a complimentary wash and vacuum done to the car.<br> <br> My car was in a completely ordinary state with zero evidence of a wash or vacuum even banana peels were still on the floor.<br> <br> This is very disappointing indeed.<br> <br> You promised x, but didn't deliver on it