Damage to vehicle and a don’t care attitude from employees

This box says “share your experience and help others make informed decisions.” If only I had taken the time to utilize HelloPeter to make an informed decision about this pathetic excuse of a service provider. If you ever need to use airport parking, use anyone else except these dynamic ********** and do not believe the rating that you see them have on a site called “Looking for Parking” which comes up when you search for airport parking options in Gauteng.

My review is EXACTLY THE SAME as the one from February here below by another patron. That’s not a coincidence. Two chips near my vehicle roof causing a massive crack from the top to the middle of my windshield. My car was serviced under my warranty a week and a half ago - they detected and quoted me for chips which were filled miles away from where this crack is. If there were any other chips are obvious and evident to the naked eye as the ones on my vehicle at the moment it would have been detected and quoted for during my service. So I know what my vehicle looked like and you cannot try to bull**** me about that, unlike other clients who may not have scrutinized their property before handing it to you or, where it’s been a long time since they had their windshield tended to. These new chips where this crack is were not there when I dropped my vehicle off and the employees who handled my vehicle know it! But your employee hands over the key and invoice and just leaves it at that hoping that I don’t notice a MASSIVE CRACK THAT WAS NOT THERE BEOFRE? Michelle covers herself with well-recited stories about how chips spread into cracks and weather conditions can cause them to spread further etc as if i don’t have common sense and don’t understand physics and chemistry. Funny how for three years no chip has spread into a massive crack while my vehicle has moved within three provinces Michelle (the manager, I assume). Funny how the drastically differing weather conditions over three years in three locations lead to no cracks on my windshield but, suddenly multiple customers have the exact same experience with you? Do you offer a “complimentary” wash and vacuum to hide the fact that you leave your clients vehicles in an outdoor, open, dusty, dirty location where trucks and heavy duty work probably occurs and damage is highly likely to happen to clients vehicles? Clients think that their vehicles are are kept in a secure sheltered premises similar if not the same as the airport parking lots and you let them believe that. I asked your employee where your card machine is and why it isn’t operational and he said it was left in the “YARD.” No one calls a premises a yard like I have described above unless it is one. So are you intentionally putting clients vehicles at risk and then conveniently blaming them for damaging that magically occurs with you that never occurs when their vehicle is with them?

IN A MONTH TWO PEOPLE HAVE THE EXACT SAME EXPERIENCE WITH YOU of a massive crack on their windshield - you cover yourself in your contracts with a line about “client liability” and “acts of God” being what that are. Your and your staff’s negligence isn’t an act of God. It’s not an accident. It’s negligence. It’s dishonesty. You repetitively treat clients vehicles like it’s yours to trash as all the reviews here show.

A shoulder shrug and saying “it is what it is” to clients with no remorse will be the end of your business, even if it takes a while. You are fully aware of what happens under your nose. You have ruined a vacation that I returned from by having to come back to this. My flight landed 20 minutes early and I had to waste my time fighting over card machines that don’t exist in 2021 and damage to my vehicle. Your lack of conscience and remorse is disgusting.