Cracked windscreen, and shocking customer service

I should have read these reviews before using this company ... In April 2022 when I retuned to OR Tambo the driver pointed out a crack in my windscreen which had happened while he was driving the car to the airport. He was pleasant and suggested I call his manager - Michelle - who couldn't possibly have been ruder. She said that she 'hadn't thrown a brick at the windscreen' (which I obviously knew) and would take zero responsibility, showed zero empathy and zero willingness to help. To replace my windscreen will cost me thousands, and it clearly wasn't something that was my fault either. She was also particularly unhelpful about explaining the rate I was charged after I had changed my booking from just over two weeks to just over one week - with a rate that barely changed. I will certainly never be using Dynamic Airport Parking again, and would suggest that others don't either.