bad service

<p> <span style="color: #555555; font-family: 'Avenir W01'; background-color: #ffffff;">On 4June 2016, went to collect Salton Mini stove after the repairs at Game Vincent mall, for the second time; had used it within 2 weeks after its first repairs and the plates didn't work . When I was collecting, discovered it was damaged, the condition was very bad. I refused to take it home. Customer consultant Zandile Patience was very defensive and had said will call me back as the people at the repairs are not working. AftEric I told her that to get to game I drive 123 km, she was now able to call the repairs office.she then said must go and leave the stove there, they will call me back. She didn't apologise for all the things she said. Today is the 5th day since; the 9 June 2016 but no one has bothered to call me. I am really disappointed for even when we bought the Salton stove were told to take an insurance and should the stove have problems will get a new stove. But when we took it since wasn't working they didn't want to give us a new one and said will be repaired, again didn't apologise nor tell the person who sold the insurance to stop telling lies to customers . I am upset at the fact that no one seems to care, we travelling long distances for a stove that they had damaged. Please help</span></p>