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Caron M

1 reviews | Active since Dec 2016

11 Sept 2023, 12:36

No student support- No refund

If I could give you zero stars I would. I was so excited to start studying with Duxah however my experience has been so disappointing. The student support is non-existent with this organisation, you have to constantly follow up with emails and no one bothers to respond, when trying to call them you either can’t get through to them or someone takes a message promising a callback which never happens. Made arrangements to write assessments at a different time and my arrangement was not upheld by the institution after sending them a reminder regarding the arrangement once again no response via email. Upon requesting a cancellation and refund for the course they were quick to respond saying they don’t action refunds as per the terms and conditions signed by me. However, I wouldn’t need to cancel if they were actually doing what they had to do. Regardless of the numerous emails sent the Director Wendy advised she doesn’t understand what the issue is, which is beyond ridiculous If you are considering Duxah, in my experience STAY FAR AWAY.

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Replies (2)
DUXAH
DUXAH's reply11 Sept 2023, 15:13
Official
We are saddened that a student feels this way. We have had so many happy and successful learners, who have thanked us for going the extra mile. Unfortunately, facts stated here are incorrect as to the correspondence between the Academy and the student. There is an email trail indicating our numerous attempts to contact the student to understand the position and resolve it expeditiously. We were even prepared to adjust her entire Training Plan in order for her to complete the course on time. The administrators and myself (as director), when it was brought to my attention, tried to reach out to resolve the situation. I personally tried calling, left a message, and emailed the student. Alot of what the student has said in the review has been taken out of context. - We have the emails correspondence indicating our willingness to assist her even though her request (as we understood it), was an exception to the rest of the group of students on the course. We will, however, continue in our efforts to reach out to the student to find an amicable solution.
CM
Caron M's update11 Sept 2023, 15:30
Reviewer Update
The facts stated here are not incorrect. Of course Duxah will respond that seeing that they don’t want to take any accountability for the lack of support and feedback on numerous emails sent to them. Only once the cancellation request was sent did you respond to my emails.
The latest correspondence yes you were willing to assist with amending my study plan but the situation is way beyond that all I want is my money back! I don’t want to be part of an organisation that cannot take accountability for their actions and role they played on this. The last correspondence received from Wendy the Director confirms that needs to understand what the issue is even when numerous detailed emails sent to her confirming what the issues are. Be honest and take responsibility.