Worst customer treatment

<p>About 12 months ago a geyser burst in my house whcih destroyed the Parque flooring in a few rooms of my house. I had contacted Dustless Sanding to come and fix the problem which they did - kind of. There were some floor boards which my tenant flagged to me were not stuck on properly, and so i raised this as a defect to Richard at Dustless Sanding who initally told me that he was too busy to rectify it and that he woudl come back to me after the christmas break. 3 months later afetr chasing him he finally responds with a messagw that he has actually decided not to attend to the defect, because i put him on a WhatsApp group with my tenants - to make sure everyone knew what was going on - and becasue we might want the work for free.. Of course i want you to fix the problem for free - i have already paid you to do the job!</p>