Terrible service

 Duster Dollies always try our best to keep our clients happy, but there is two sides to this story. Myself dropped off the cleaner at Abbygail's premises, but it was the 1st time that the cleaner worked at her house, so it takes a bit of time for the cleaner also to get used to the house and also to the preference of the client. Abbygail WhatsApp me the following day with her complaint. At that time I was on leave & my General Manager, Ronel was in charged. I just rep**** via WhatsApp to Abbygail that Ronel will call her back and try to solve the issue, because she is also in contact with the cleaner. Abbygail rep**** that I was very rude with my reply & that she will cancel her contract with immediate effect & that our customer service is lacking & that she will do a bad review on Google. From our side Ronel however did follow up on the client by phoning her back, but Abbygail was in a meeting & Ronel left a message on her phone for her to please phone her back when she has time so that they can resolve this matter. I also apologized numerous times if I sounded rude with just the text that Ronel will phone her back, because I'm on leave. This text was however not at all rude according to me, but Abbygail felt it was so I apologized. The next day I received another WhatsApp from Abbygail saying that she has to chase after us and that we do not follow up on clients. She was very aggressive and wanted her refund by close off business, which I also refunded back to her. In conclusion we did follow up & Ronel was waiting for her phone call to discuss the matter. Myself also numerously apologized to Abbygail about my initial text that Ronel will phone her back, because I'm on leave, but she just did not what to except any apologies. All our other reviews speaks for it selves. We always try our best to keep our customers happy & will keep on doing it in future.