Bad service, bad attitude and no communication regarding my parcel.

I have had the worst experience with Durmail. My online tracking said the parcel arrived at Durmail on 1 September 2017, I called them on 4 October 2017 asking what had caused the delay. They said It was held awaiting customs taxes payable by me. I asked why they hadn't contacted me to this I received no response. The lady gave me the number to call at Durmail for international mail, I called the ********** number no one picked up. I attempted to call them several times on 4/10/2017. I then called back to the 031 33 3984 number and no one picked up there. Today 05/10/2017 I have tried to call each number twice attempting to get an email address to send my invoice and find out how much I owe. As the lady I had spoken to informed that their speed point was broken and I have to bring cash. To which I rep**** how would I know how much to bring if you won't tell me how much I owe. After no response for my calls I requested that my boyfriend physically go t their offices and submit the invoices so they could inform him of how much money I had to bring. He arrived at their offices at 13: 05, only to find that were on lunch until 2pm . The inside rudely pointed at the sign. He could not wait as we both work and lunch is the only time we have. HelloPeter I request you call ********** ( Durmail - Customs assistance I assure no one will pick up.)

My local tracking number for my parcel is: ij ********** 04

This is the worst experience I have ever had.