1 reviews | Active since Dec 2011
Product placement and pricing incorrect
Upon visiting durbell pharmacy at tyger valley center I decided to purchase some supplement. Pricing on the shelve clearly indicated R195 when purchasing the items it rang over R300 each. I indicated to the cashier it says the item is on special and personally took her to show her where it was and she then called a different cashier then that cashier called the manager who then went to go and look at what I showed the cashier she then walked away and stayed away for about 10 minutes before coming back with another gentleman just to tell me its the wrong products that were placed on the shelf. I was prepared to purchase the product and the sale price and not normal as they now told me. There was no apology given for there mistake nor any compromise as to tell me I may purchace the product at the price advertised. In my opinion the service received was utterly perthetic as they carried on to tell me other customers could have placed the items in the incorrect place. Which is still not my problem as the manager herself didn't even no which item should have been on sale.
Dear Mr De Kock,
Thank you for the feedback we received via Hellopeter. We are sorry to hear about your experience.
We have investigated the matter and spoke to the staff members involved. Apparently the 'shelf talker' price label that you saw on the shelf below the product had the description and price of another product.
We check our shelves daily to ensure that shelf prices are aligned with the relevant products. Unfortunately it sometimes happens that a customer might pick up a product and put it back in the wrong place.
Our policy is to give the product at the advertised price if the description on the product matches the shelf label.
In striving to provide the best possible service, we always try to prevent these situations from happening.
We apologize for the time it took our staff members to investigate and attend to this problem and can assure you we are working with them to address these problems more timely.
You are most welcome to come and visit Jaco, our nutrition consultant, to find out how we can best assist your requirements.
Dear Mr De Kock,
Thank you for the feedback we received via Hellopeter. We are sorry to hear about your experience.
We have investigated the matter and spoke to the staff members involved. Apparently the 'shelf talker' price label that you saw on the shelf below the product had the description and price of another product.
We check our shelves daily to ensure that shelf prices are aligned with the relevant products. Unfortunately it sometimes happens that a customer might pick up a product and put it back in the wrong place.
Our policy is to give the product at the advertised price if the description on the product matches the shelf label.
In striving to provide the best possible service, we always try to prevent these situations from happening.
We apologize for the time it took our staff members to investigate and attend to this problem and can assure you we are working with them to address these problems more timely.
You are most welcome to come and visit Jaco, our nutrition consultant, to find out how we can best assist your requirements.