1 reviews | Active since Dec 2011
Prescribed Capsules Not Tallying
<p>I am really disappointed with the pharmacist at Durbell Tygervalley. I have been collecting my prescription (the same) at Tygervalley for over a year now. And I just left the pharmacy an hour ago, collecting my usual prescription. When I got home and saw the amount of capsules in the contains, I thought I should actually count the capsules myself. The guy (a grey-haired caucasian) dispensed 28 capsules instead of the 30 capsules that is prescribed to me and that I pay for. This has me wondering how many times I have been 'short-changed' as I have been collecting these meds for about 18 months now at the same pharmacy. I am really utterly disappointed. This was my last prescription (of the 6 month prescription) and I will reconsider ever visiting any of your pharmacies. So unprofessional. Unfortunately, your system was offline so he (pharmacist) could not print a label (with his details on). </p>
Good day The Brain,
We acknowledge your posting and the frustration caused. I need to have more details eg your surname and the medication you received and any paperwork if possible, so that we can investigate the matter.
Be sure that we view any error as serious and are committed to try and avoid any slipping through the system. With our computers having been down yesterday we unfortunately struggled running the system smoothly.
We can however check on the frequency of your repeats as well as do a stock check to see if we possibly short supp**** you on another occasion as per your concern mentioned.
You are always welcome to report any concerns to us directly and have it attended to promptly. As soon as we get the required details from you, we’ll have the 2 tablets delivered to you at a time of your convenience to correct the error.
We apologize for the frustration and any inconvenience caused.
Yours sincerely,
Durbell
Good day The Brain,
We acknowledge your posting and the frustration caused. I need to have more details eg your surname and the medication you received and any paperwork if possible, so that we can investigate the matter.
Be sure that we view any error as serious and are committed to try and avoid any slipping through the system. With our computers having been down yesterday we unfortunately struggled running the system smoothly.
We can however check on the frequency of your repeats as well as do a stock check to see if we possibly short supp**** you on another occasion as per your concern mentioned.
You are always welcome to report any concerns to us directly and have it attended to promptly. As soon as we get the required details from you, we’ll have the 2 tablets delivered to you at a time of your convenience to correct the error.
We apologize for the frustration and any inconvenience caused.
Yours sincerely,
Durbell
And you want me to post my details on a public platform?
And you want me to post my details on a public platform?
Thank you to Henk (the gentleman who helped me yesterday) for responding promptly. He called, apologised and arranged to delivery personally to my doorstep. I have just received my capsules. Such a gentleman.
Thank you Henk. I appreciate your efforts.
Thank you to Henk (the gentleman who helped me yesterday) for responding promptly. He called, apologised and arranged to delivery personally to my doorstep. I have just received my capsules. Such a gentleman.
Thank you Henk. I appreciate your efforts.