Durban Waterproofing aggressively avoids accountability

I certainly would never again choose to use the services of Durban Waterproofing & Roofing.

This company consistently denies liability for negligence whilst hiding behind their ‘Terms and Conditions’.

Charles Brown, a director, is in my opinion irrational, aggressive and verbally abusive. I have experienced this myself on multiple occasions, and so has another member of my building’s Body Corporate which shows this is not an isolated event.

As a Managing Director myself, and the trustee of two buildings, I have never done business with a company that is so unprofessional, unreliable and ***********. In my personal experience, their supervisory staff is mostly absent and workers uns****ed.

In two separate instances, months apart, they have caused damage to my property and have refused to make good on repairs on both accounts.

Not only have they forced me to initiate an insurance claim for their negligence, despite having been paid in full in advance they have now abandoned a job halfway leaving me to urgently source a replacement contractor in order to have a ceiling in my lounge.

Do not let the professional website and administrative engagement fool you – the work is only as good as the labour on the day and management apparently ducks accountability at all costs.

The Finer Detail: Durban Waterproofing was tasked with resealing the roof of my primary residential apartment building. During this process they failed to adequately seal the roof and rain water caused damage to my ceiling, my unit being on the top floor. Their written response: “Our terms clearly state that we are not held liable for any consequential damages”. This forced me to initiate an insurance claim simply to rectify resultant damage from their negligence. During the repair, by themselves again (which necessitated repeated attempts due to substandard workmanship / attempts to do a quick fix / superficial repair job), their unsupervised workers caused damage to my furniture. Both Nikki and Charles refuted my claims, despite myself having been on the premises at all times, and after an initial denial, once again responded with “Our terms clearly state that we are not held liable for any consequential damages”. On asserting my rights in writing, Charles resorted to verbal abuse ****erally screaming) in what can only be described as some kind of ************ tactic and then withdrew from the job which was seemingly easier than taking responsibility for the damages.

This shows a consistent pattern of not taking accountability, thus I would warn anyone considering making use of their services to strongly reconsider.