Very Dissappointed

I am really disappoint that we go through such struggles when we want our statements of results we struggle after making payments if you not being told the person is not available when you call and recently i had to travel from johannesburg to durban to sort out my ND and did everything and the ladies checked my forms and said thats all and i left than i get a call and told one form is incomplete. i cant be running around as i did explain i dont have the time...