Terrible service from Simlindele Imogen Cele

I contacted DUT Accounting and Informatics Department needing my academic records so I could register at another institution for a post graduate course. The first two ladies that assisted me (Deborah Ann Small and Nitasha Singh Sakichand) were very helpful and responded timeously. They then referred me to Simlindele who was meant to provide me with my statement of results , It took at least 3 days before she responded, and this was after i sent a second message to her. I paid the printing fee and it has been another 2 days with no feedback. I no longer require my results and hope i can get my refund.