Academic Racord

I visited DUT ML Sultan Campus to print my NHC academic record as I am busy with applications at Unisa, I travelled from Richards Bay for this. I stood in a queue for some time, which is normal, I spoke to a clerk at 13:40 who said I must wait until 14:30. I waited until 14:30, I went to front desk to check, the lady assisting me said the document was with the registrar for signing, I further waited, she called me from where I was sitting and asked me of my surname again, it's now 14:50, then she started looking for my receipt now, the one I received from cashiers when I was paying for this academic record, they looked for it with fellow colleagues until 15:13. After that I was told to go to Ritson campus as I was in the wrong Faculty Office, I quickly rushed to Ritson Campus faculty office, mind you they are closing at 15:30. When I got there a very friendly guy was keen on assisting but He couldn't because my academic record was supposed to be printed at ML Sultan, the same office I've been to. Now 15.30 has come and gone. This guy at accounting department is working out an arrangement of how can I get help after this whole inconvenience. He then took my email, and promised that He'll get management sciences to email me the academic record, I waited for the eMail on Tuesday until round about 14.00, I then phoned the management sciences faculty office, I spoke to a female clerk, I described myself as I'm the only one who suffered the problem of receipt being misplaced, she remembered me but said they couldn't email me my academic record without a receipt, I then requested her to transfer me to ritson campus, I found the guy he confirmed that he did pass the instruction. I then asked him to please transfer me back to ML Sultan Campus, I spoke to the same lady and asked for Thobani as I was instructed by the guy at ritson, but the lady didn't put me through but then said she sent me an email earlier Tuesday morning, I told her I haven't received it and she said she was sending it. I haven't received that eMail my mailbox is active, I've received some other eMails from other companies. I did confirm my eMail address with her yesterday but I'm still waiting, I'm not sure of this kind of service but it doesn't define "Good".