Misinformation and pathetic after service

<p>I bought a demo model limited edition Toyota 86 and was informed by the salesperson that I didnot need to obtain a motorplan because everything will be covered in the warranty. The salesperson was awesome from the enquiry to the sealing the deal. Everything went well for the service before the 30 000km all items were paid and sorted. Then the 30000 km service was due...we duly took the car in at Pmb and was called to say that the brake pads needs to be replaced and it cost R9000. We referred them to the salesperson advising that we were told when we purchase the car all cist were covered by the warranty. My brother called the salesperson and advised him that we are not liable for the costs...he further advised he was going to discuss it with his manager. The service centre in pmb called the salesperson in durban south and was told that he was going to get authorisation for the part and will call them and advise them to order the parts or they will send it down from durban. A week passed and no solution or response was received. I called the salesperson today and relayed my dissatisfaction and asked that the manager Lindie call me because this is ridiculous. She duly called me and denied liability and told me I should have got it in writing from the salesperson that that brakes are also covered....which in my opinion is *******!!! She further went on to say that the salespeople are well trained and professional and will not say something like that implying that I am a **** so I told her that she was not there wen the papers was signed and she made other stupid comments likewe should have asked to see a manager to verify what the salesperson had said about the brakes...like really. My brother and I cant both be wrong. I then went on to tell her I will be seeking legal advice because this is absolutely misrepresentation and decisions were made because of bad advice. She then said I must do say and then call her back...what attitude....I wont be calling her back but hopefully will be dealing with someone more professional. Its such a pity to treat a Toyota fan like this. I have two other toyotas that was purchased brand new and we always had the cars adequately covered and would definitely not been irresponsible with this car. I pray that Toyota would honor their word and ensure the necessary is done and restore my faith in toyota again. I dnt want to be the one warning my family and friends not to purchase toyotas and/or going public with my dissatisfaction. This is indeed a very sad day for a toyota *****. Dissatisfied with pathetic service.</p>