iR
imraan R
1 reviews | Active since Mar 2009
07 Mar 2024, 11:20
Durban south Toyota - Terrible telephonic relations
Terrible telephonic help from Durban south Toyota. Called in more than once to get hold of service department. After being put through by the call operator on both occasions, it just rang and Rang without any luck. Upon speaking to the operator for the 3rd time, I was promised to be contacted after sharing my contact details. More than and hour has passed and nothing? Isn't the service department of a motor dealership supposed to be on the ball with telephonic relations. Doesn't this department rely heavily on telephonic relations for their business? Pathetic
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Durban South Toyota's replyOfficial
12 Mar 2024, 14:49Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you've encountered while trying to reach our service department. We understand the importance of efficient telephonic communication, and it is disheartening to hear that we fell short of your expectations.
Our team is currently investigating the issues you raised to identify the root cause and implement corrective measures to ensure this does not happen again. We value your feedback, and your concerns are taken seriously.
Durban South Toyota's reply12 Mar 2024, 14:49
Official
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you've encountered while trying to reach our service department. We understand the importance of efficient telephonic communication, and it is disheartening to hear that we fell short of your expectations.
Our team is currently investigating the issues you raised to identify the root cause and implement corrective measures to ensure this does not happen again. We value your feedback, and your concerns are taken seriously.