TB
THYS B

1 reviews | Active since Sept 2014

01 Jul 2023, 14:47

Durban South Toyota........?

I have no problem with the service they did on my Prado. My problem lies with the following:

I was contacted to let me know that my vehicle is ready for collection. On my arrival, my vehicle was blocked. In this process, I noticed an issue with my front left sensor. All this was sorted out about an hour later.

Upon my arrival home, I noticed the damage that was done, (probably when fixing the sensor )on my vehicle. Upon closer inspection, I also notice the inner panel is loose. I contacted my service advisor from Toyota and send him a picture and a video of the damage done. This was done on 22 June 2023.

To date, no one from Toyota has contacted me regarding this.

Come On Durban South Toyota!

At least phone me so that we can get this sorted.

Thank you.

0
Replies (1)
Durban South Toyota
Durban South Toyota's reply06 Jul 2023, 11:30
Official
 Thank you for bringing this issue to our attention. We apologize for the inconvenience caused and the delay in addressing your concerns. Our team is actively investigating the damage to your vehicle and will contact you shortly to discuss and resolve the matter. We appreciate your patience and value your feedback.