AB
André Britz
1 reviews | Active since Sept 2020
22 Sept 2020, 07:49
Dealership refuses to fix their botched work
Sent my vehicle for major repair (clutch kit) at the dealership and within one-year warranty period (inclusive of prescription not running during lock-down) my starter motor broke off due to one bolt not replaced/secured during their service. Sent it back for warranty repair and within a couple of months I have noise on the clutch and the position it engages is quite unusual compared to my other Toyota. Dealership refuses to fix their botched work from a warranty repair and urged me to escalate this matter to Toyota South Africa.
Helpful (0)
Replies (1)0
Replies (1)
Durban South Toyota's replyOfficial
28 Apr 2021, 14:04Good Afternoon Mr André Britz
Apologies for the delayed response - our profile was inactive / unattended for a while.
Regarding your unfortunate experience, I've discussed with Keegan, our Service Dept Manager.
He has ensured me that your issue/s were resolved amicably as at 28th Sept 2020.
"Guest was happy with the results after required adjustments were made to the vehicle clutch"
Once again, we apologize for any inconvenience caused, and we're glad to have resolved your issue!
Call again soon! ☺
Apologies for the delayed response - our profile was inactive / unattended for a while.
Regarding your unfortunate experience, I've discussed with Keegan, our Service Dept Manager.
He has ensured me that your issue/s were resolved amicably as at 28th Sept 2020.
"Guest was happy with the results after required adjustments were made to the vehicle clutch"
Once again, we apologize for any inconvenience caused, and we're glad to have resolved your issue!
Call again soon! ☺
Durban South Toyota's reply28 Apr 2021, 14:04
Official
Good Afternoon Mr André Britz
Apologies for the delayed response - our profile was inactive / unattended for a while.
Regarding your unfortunate experience, I've discussed with Keegan, our Service Dept Manager.
He has ensured me that your issue/s were resolved amicably as at 28th Sept 2020.
"Guest was happy with the results after required adjustments were made to the vehicle clutch"
Once again, we apologize for any inconvenience caused, and we're glad to have resolved your issue!
Call again soon! ☺
Apologies for the delayed response - our profile was inactive / unattended for a while.
Regarding your unfortunate experience, I've discussed with Keegan, our Service Dept Manager.
He has ensured me that your issue/s were resolved amicably as at 28th Sept 2020.
"Guest was happy with the results after required adjustments were made to the vehicle clutch"
Once again, we apologize for any inconvenience caused, and we're glad to have resolved your issue!
Call again soon! ☺