RM
Roxanne M

1 reviews | Active since Aug 2021

26 Aug 2021, 10:14

Good Service

I met an accident in April 2021, due to Covid, parts for my Renault Triber were not available. My insurance ( Outsurance) only provides you with a courtesy car for 30 days, however due to difficult circumstances they increased it for another 2 weeks, after which my car was still not fixed due to no parts being available and I had to give in the courtesy car. Thanks to the help of Durban Panel beaters I was given a courtesy car to use until my car was fixed. The staff at DPB let me know on a weekly basis what was going on with my car. They advised me the moment all parts were received and regularly let me know what was being done with my car. From the time all parts were received on my car until repairs were completed it took 3 weeks. I had a problem with the courtesy car, which the fetched from me and fixed and dropped back at my work place :) They went above and beyond to work around my convenience. I highly recommend this place. My car is fixed and running perfectly well. The staff were friendly, a shout out to Nonku and Senzo for putting up with my complaints.

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Replies (1)
Durban Panel Beaters
Durban Panel Beaters's reply26 Aug 2021, 10:44
Official
Hi Roxanne 
That you for the fantastic review.  We highly appreciate your gratitude and understanding during your repair process and restoring your confidence was definitely our priority.  We will convey your compliments to Nonku and Senzo.  We wish well and  safe travelling on our roads.