Durban Panel Beaters (Dbn) - Poor Srvice

My insurer Discovery, appointed Durban Panel Beaters as the service provider for regarding my claim on my Ford Ranger bakkie with faulty door locks after an attempted break-in. All they had to do was: (1) replace 2 door locks and (2) fix the left door panel which was slightly damaged in the attempted break-in.

It is almost a month now, they have only replaced the passenger's door lock, but not the driver's. Last weekThurday I took the vehicle back for them to complete the job after consultation with my insurer. Yesterday, 8 days later, they hadn't touched my vehicle. Meanwhile, my insurer and arepaying for a courtesy vehicle. Also, from the day after my vehicle was towed, I have been receiving tracker notifications that, my battery is disconnected. At DPB they said my battery is dead and I must buy a new one. My battery was fine before the vehicle was towed by Durban Towing. They say, the vehicle was parked for too long. Nonse!

It has been a huge displeasure to work with them in this claim. But my insurer, Discovery, too is partly to blame for failing to follow up on the developments of the panel beating work which they sanctioned from their service provider.