XC
Xolani C
1 reviews | Active since Dec 2015
10 Dec 2015, 15:27
BAD SERVICE
On the 26th of October, my car was towed to your panel beater, Pine town branch for repair on the 17th of November authorization was made by my insurance.<br> <br> I am disappointed because the service I am getting is very poor until to date my car has not been completed.I have made several attempt to try and resolve this matter with the branch or at least to get a courtesy car<br> but nothing has been done.<br> <br> To resolve the problem I would like you to get my car latest by tomorrow 11 December before the end of business day or get a courtesy car . <br> <br> I look forward to hearing from you as soon as possible. I would like this problem to be resolved . <br> <br> <br> Yours sincerely
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Durban Panel Beaters Pinetown's replyOfficial
11 Dec 2015, 12:56Hello Xolani Cele,
Dear Sir, we firstly apologise for you being this upset. We regret that you have been disgruntled however we had to follow due procedure with the repair. Your vehicle was towed in on 29 October however authorisation to repair was only given to us on 12/11/2015. We had ordered parts and it was received between 17 November to 20 November. Worked had commenced however when stripped we had found extras. We had to obtain authorisation from your insurer prior to ordering parts. Authorisation was received, parts were ordered and were duly received between 01 December to 03 December. The vehicle is scheduled to be released to you today 11 December.
Dear Sir, we firstly apologise for you being this upset. We regret that you have been disgruntled however we had to follow due procedure with the repair. Your vehicle was towed in on 29 October however authorisation to repair was only given to us on 12/11/2015. We had ordered parts and it was received between 17 November to 20 November. Worked had commenced however when stripped we had found extras. We had to obtain authorisation from your insurer prior to ordering parts. Authorisation was received, parts were ordered and were duly received between 01 December to 03 December. The vehicle is scheduled to be released to you today 11 December.
Durban Panel Beaters Pinetown's reply11 Dec 2015, 12:56
Official
Hello Xolani Cele,
Dear Sir, we firstly apologise for you being this upset. We regret that you have been disgruntled however we had to follow due procedure with the repair. Your vehicle was towed in on 29 October however authorisation to repair was only given to us on 12/11/2015. We had ordered parts and it was received between 17 November to 20 November. Worked had commenced however when stripped we had found extras. We had to obtain authorisation from your insurer prior to ordering parts. Authorisation was received, parts were ordered and were duly received between 01 December to 03 December. The vehicle is scheduled to be released to you today 11 December.
Dear Sir, we firstly apologise for you being this upset. We regret that you have been disgruntled however we had to follow due procedure with the repair. Your vehicle was towed in on 29 October however authorisation to repair was only given to us on 12/11/2015. We had ordered parts and it was received between 17 November to 20 November. Worked had commenced however when stripped we had found extras. We had to obtain authorisation from your insurer prior to ordering parts. Authorisation was received, parts were ordered and were duly received between 01 December to 03 December. The vehicle is scheduled to be released to you today 11 December.