Durban manor hotel has poor service and a is a ****!

On the 1st of August my friends and I made a booking in the Durban manor hotel and conference center and made payments instantly, the following day we cancelled our booking and requested for our deposit of which we have not yet received till to date. We've called countless times and even signed cancellation forms and tried to even contact their manager whom they claim is in Zimbabwe but still to date they've not refunded us.