Never before have I experienced this!!!

I had made an appointment with an ophthalmologist Dr. Farouk Moosa, at the Durban Eye Hospital for the 29 November 2023. This was confirmed at beginning of this month, for my mum's annual check up... No procedures!!!

I received a call from the doctors' rooms today 28 November 2023, informing me that my medical aid would not be accepted as I am a member of the said scheme for less than a year, to be precise, 11months.

I have subscribed for a scheme with above average benefits costing R9k pm. Besides, the ophthalmologist has already been treating mum for over a decade now.

Nevertheless, I am absolutely disappointed to say the least, as my mum and I received excellent treatment, even the cataract surgery being done some years ago.

I have heard about medical practitioners complaining - my sister, being one, but this, in my opinion is totally unacceptable because of "financial doubt" or uncer*****y of not being paid.

Sad day when you experience it first hand.

Thank you A.Heera