BJ
Benton J
1 reviews | Active since Jul 2011
05 Dec 2018, 17:20
Worst service: 8 Days without a single update or response on a logged incident
Worst service amongst service providers I have had the missfortune of engaging with. No response to a burst geyser for more than 8 days and heading into the festive season.
No working contact number and the appointed call centre for support service is limited if not existent. I cant get hold of anyone at duratherm nor can anyone at duratherm be bothered to assist with a burst geyser that is under warranty. I really hope Duratherm responds with some form of support
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Replies (2)
Duratherm Geysers's replyOfficial
06 Dec 2018, 07:56Dear Benton J
We apologise for the inconvenience. Have you logged a call? Please contact us on ***. Although we would need to escalate the matter to the call centre we would like to speak to you to get all the information.
Kind regards
Management
We apologise for the inconvenience. Have you logged a call? Please contact us on ***. Although we would need to escalate the matter to the call centre we would like to speak to you to get all the information.
Kind regards
Management
Duratherm Geysers's reply06 Dec 2018, 07:56
Official
Dear Benton J
We apologise for the inconvenience. Have you logged a call? Please contact us on ***. Although we would need to escalate the matter to the call centre we would like to speak to you to get all the information.
Kind regards
Management
We apologise for the inconvenience. Have you logged a call? Please contact us on ***. Although we would need to escalate the matter to the call centre we would like to speak to you to get all the information.
Kind regards
Management
BJ
Benton J's updateReviewer Update
06 Dec 2018, 09:16It was logged a week ago and this is the response i’ve received (call centre staff keeps giving me the run around but no actions or answers):
Your case has been logged with the DURATHERM WARRANTY CLAIMS call center. Your reference number is:52746 .One of our agents will contact you shortly to make arrangements. Call us on ********** should you require any further information. Many thanks.
BJ
Benton J's update06 Dec 2018, 09:16
Reviewer Update
It was logged a week ago and this is the response i’ve received (call centre staff keeps giving me the run around but no actions or answers):
Your case has been logged with the DURATHERM WARRANTY CLAIMS call center. Your reference number is:52746 .One of our agents will contact you shortly to make arrangements. Call us on ********** should you require any further information. Many thanks.