RB
Rakhee B
1 reviews | Active since Mar 2014
10 Dec 2018, 18:09
Terrible/No warranty service from Duratherm Geysers
We discovered our Geyser was burst and leaking on Sunday 2nd December 2018. We have purchased our home in August 2016, receiving the warranty from the previous owner, the geyser is 4 years old , has been fitted by an accredited installer, but there was no help or service from Duratherm. After numerous phone calls , we were told to contact the warranties department via email , with photos and a call would be attended with a case immediately registered. It has been a week and still no response or contact from the said company. This is very poor service and customer relations.
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Replies (2)
Duratherm Geysers's replyOfficial
01 Feb 2019, 11:10Good day
kindly provide your reference number in order for us to investigate the matter.
Kind regards
Duratherm Management
kindly provide your reference number in order for us to investigate the matter.
Kind regards
Duratherm Management
Duratherm Geysers's reply01 Feb 2019, 11:10
Official
Good day
kindly provide your reference number in order for us to investigate the matter.
Kind regards
Duratherm Management
kindly provide your reference number in order for us to investigate the matter.
Kind regards
Duratherm Management
RB
Rakhee B's updateReviewer Update
02 Feb 2019, 10:13Hi,
Where must I get a reference number if there was no response to more than 6 emails to ********** The call center just says they don't deal with warranties, has to be done via email.
Please contact Rodney Naidoo ********** 331 or **********
Duratherm geyser serial no. EA14J000947-05
RB
Rakhee B's update02 Feb 2019, 10:13
Reviewer Update
Hi,
Where must I get a reference number if there was no response to more than 6 emails to ********** The call center just says they don't deal with warranties, has to be done via email.
Please contact Rodney Naidoo ********** 331 or **********
Duratherm geyser serial no. EA14J000947-05