LB
Laetitia B
1 reviews | Active since Nov 2017
22 Jul 2019, 12:14
Stay away from a Duratherm Geyser!
Terrible after-sales service. Don't expect them to answer any emails or phone calls for a warranty claim. Without hot water for a week & empty promises that they will send someone. Will never allow an insurance geyser installer to replace a geyser with a Duratherm geyser again. Will only make that mistake once.
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Replies (2)
Duratherm Geysers's replyOfficial
13 Aug 2019, 12:00 Good day Laetitia B
We apologise for the delay in dealing with your warranty claim. Kindly provide us with the reference number for your case in order for us to investigate and speed up the process.
Kind regards
Duratherm Management
We apologise for the delay in dealing with your warranty claim. Kindly provide us with the reference number for your case in order for us to investigate and speed up the process.
Kind regards
Duratherm Management
Duratherm Geysers's reply13 Aug 2019, 12:00
Official
Good day Laetitia B
We apologise for the delay in dealing with your warranty claim. Kindly provide us with the reference number for your case in order for us to investigate and speed up the process.
Kind regards
Duratherm Management
We apologise for the delay in dealing with your warranty claim. Kindly provide us with the reference number for your case in order for us to investigate and speed up the process.
Kind regards
Duratherm Management
Duratherm Geysers's replyOfficial
19 Aug 2019, 14:09Good day
As per our telephone conversation last week, we believe the claim has been addressed by your insurance. Again we apologise for the inconvenience and assure you that we are striving to better our service to ensure better aftersale service to all clients.
kind regards
Duratherm Management
As per our telephone conversation last week, we believe the claim has been addressed by your insurance. Again we apologise for the inconvenience and assure you that we are striving to better our service to ensure better aftersale service to all clients.
kind regards
Duratherm Management
Duratherm Geysers's reply19 Aug 2019, 14:09
Official
Good day
As per our telephone conversation last week, we believe the claim has been addressed by your insurance. Again we apologise for the inconvenience and assure you that we are striving to better our service to ensure better aftersale service to all clients.
kind regards
Duratherm Management
As per our telephone conversation last week, we believe the claim has been addressed by your insurance. Again we apologise for the inconvenience and assure you that we are striving to better our service to ensure better aftersale service to all clients.
kind regards
Duratherm Management