Not honouring their 10 year warrantee

<p>Both my Duratherm Geyser are still under the warranty period as confirmed by Future Comfort (their service company in the Cape). </p> <p>The 200 litre solartherm failed on 27 Dec 2016. The inlet piping threads failed. I phoned ********** , the response I got was the warrantee does not cover the corroded threads. He was even interested in sending someone to look at the failure!!! So I replaced it at my cost hoping after the Christmas break that could contact a more responsible person. Future Comfort told me that since the geyser has been removed the warrantee is void.</p> <p> </p> <p>The 100 litre vertical geyser failed on 31 Jan 2017. The threads for the heating element failed between the sheil and coupling. It too is still under warrantee. I phoned Future Comfort and emailed them all ino and pics. They say the warrantee is void because in inlet piping used is polycop. What does it have to do with a manufacturing defect. Again, no one was dispatched to investigate the failure. They just don't care about learning why their geysers fail. Again, I replaced the geyser at my cost.</p> <p> </p> <p>I STRONGLY RECOMMEND AVOIDING DURATHERM AS THEY WILL NOT BACK THEIR 10 YEARS WARRANTEE!</p> <p>However KWIKOT does stand behind their 5 year warrantee. On the 30 Jan 2017, my Kwikot geyser failed. I phoned them and within 2 hours a plumber was replacing it. It cost me nothing and the interruption to my tenants was minimal. NOW THAT'S SERVICE!</p> <p> </p> <p> </p> <p> </p>