Not bad service, NO service.

My insurance installed a Duratherm geyser 2 months ago. From day one the hot water had n strange smell to it which progressively turned into a Petroleum smell. Today my whole water system smells like an oil refinery and surely pose a health thread. My insurance, plumber and FOGI has submitted the issue to Duratherm but its been more than a week and Duratherm doesn’t contact me regardless of calls to them. Regardles of bad service, I wouldn’t advice anyone to purchase a duratherm geyser by choice. Thanks