No Response on Geyser Warranty

Response: 5 phone calls. reporting rust sediments in hot water in Geyser installed in 2016. None of the calls produced REF number in which the call center requests. Call Center responds by putting me on hold to retrieve the REF number and cuts me off. This happened on 3 calls.

Sent email to their warranties dept with pictures of the install, no response.

I am not happy with the service. My families health is at risk. This is the 2nd geyser installed and the 1st one also was replaced due rust.

I need a response asap, because this is affecting the well being of a little one.

Hear from you soon.