Never Buy Duratherm Geysers

a new geyser was installed in my house by 24Fix through insurance which is King Price in 2016, on Saturday 17 October 2020 my Geyser Bursts and i call out a Plumber to assist he then advises that the geyser is still under warranty, i then contact 24 Fix who then passes the claim to the Manufacturer which is Duratherm, after calling a number of times on Tue 20, 2020 i get told by 24Fix that Durathem will do a payout i then insist to speak to Duratherm and a lady by the name of Zubaidah tells me that they are willing to payout but will only pay R200 as my waranty only has 5 months to go i then ask her to send me documentation stating that, she instead sends me a chain of email between them and 24Fix to my surprise on Mon 19 October at 10:30am an e-mail from Duratherm to 24 Fix (Amanda) rewads "Vetted approved with pictures provided, geyser replacement. Leratoplease appoint plumbers to assist the client. same day at 10:41another e-mail sent again to Amanda 24 Fix reads "Please ignore the previous email from vetting Department, the warranty on the geyser is less than a year which makes it a pay out (5 month) left"............

how apauling how do you have a a 5 yr warranty on a product and before the 5yr ends you say you olny gonna pay out R200 how on earth do you reduce a geyser to R200 on your own defective product clearly you are taking consumers for a ride and don't care about your customers. my family is sitting without a geyser because of your senseless policies....worst service ever Regards Vetting Department