Durhatherm DISGUSTING NON EXISTENT SERVICE!!!!

Item: Duratherm Geysers
Rating: 1
Author: Andrew M

Through Standard Bank Insurance I waited around 14 Days for a replacement. Eventually got This Duratherm Thing installed. They sell you with their 10 Year Warranty. I fell for it too unfortunatly!!!! After 3x months my thermostat packed up. No one is allowed to replace it. It has to go through them. The company whom.intalled it logged a call with them. As did I. Not one phone call recieved or a reply email. I tried to get a website even a contact number. NOTHING THEY MALICIOUSLY AND ON PURPOSE HIDE THEMSELVES from their customers!!!!!!!! STAY AWAY FROM THIS STANDARD BANK BBBEEE UNDER THE TABLE FORCED UPON PRODUCT!!!!!!!!!!!! REFUSE IT AND GO LOCAL.KWIKOT OR SOMETHING. Not great but at least you get service, they dont hide!!!!!!!!!!

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Andrew M's updateReviewer Update

07 Apr 2021, 18:43

Ok so it seems that Duratherm does not exist anymore so now what??? How do we as consumers cover the 10 Year Warranty??? Std Bank Insurance is of no help at all. Theafter hou ,line is just there to add to employment and no value!!!!!!!!! DO NOT BUY OR LET ANYONE INSIST THAT YOU USE OR INSTALL THESE GEYSERS THEY OFFER NO WARRENTY AND NO ASSITANCE NO CONTACTS THE COMPABNY DOES NOT EXIST!!!!!

Andrew M's update07 Apr 2021, 18:43

Reviewer Update