Duratherm Service SUCKS

Wrt your rating system above, 1 Star is waaaay to high for the service level I get from Duratherm.

My geyser burst on Friday morning ( 15th February 2019), called FNB to confirm who the insurer was, Outsurance, called them and they sent out so many different types of plumbers all weekend, even up until Monday morning, I had plumbers at my door wanting to take photos and do some 'checks' before they do any work.

It turns out, by Monday/Tuesday that the geyser is still under guarantee and that the supplier needs to replace it. Today is Thursday the 21st of February 2019 and im still waiting for them (Duratherm) to tell me when they are coming to replace the burst geyser.

Tried calling ********** 973, either it just rings with no option to leave a voice mail. When I do get to speak to someone, that person wants to transfer me to Seketo, who, is never available, I've left numerous messages with all my contact details for Seketo to get back to me but, I think its just a loss cause. I tried escalating the problem to a supervisor or manager but guess what, they don't answer the phone either.

I have guest staying at my place from PE and and this water situation is a major PROBLEM. I need to have this geyser replaces ASAP!!

I'm even prepared to take a days leave to drive up to the distributor and find out what exactly is going on.

This not my first time with a burst geyser, at my previous premises I logged the call, and guess what, the geyser was replaced the same day.

DESPERATE!! Shaheed Adams