Duratherm Pathetic customer service

I am absolutley disgusted with this companies poor service and the lies involved with the customer which is myself.I had called Duratherm and have been Liasing with Innocent who has been stringing me along from 20 June 2019 till today 27 June 2019 for like a week now.

I have told him my geyser is leaking and have stressed upon the importance of the loss of water and the rish of flooding.Innocent has bern promising to authorise my geyser installation since my geyser has a 10 year warranty.Every dsy i am the one calling him and my cell bill is just increasing while he give me **** promises everyday that this issue will get sorted out.

Installation guy is afraid to install as he is afraid of not getting paid by Duratherm as they had not paid him for work previously as per him.Innocent dosnt take calls,he gives u this cat and mouse game,gives u false hope and basically lies alot. As s customer he has provided terrible service and i after what i have bern through done reccomend anyone to deal with this type of company were poor service is given as well as emergency situation is just shunned by them.