DJ
Deon J
1 reviews | Active since Mar 2018
12 Mar 2018, 19:31
Duratherm not supplying replacement geyser after 9 weeks waiting
My solar geyser tank, manufactured and supp**** by Duratherm burst in December 2017. The Plummer came out and inform me that the tank is still under guarantee and we should submit a claim to the manufacturer. After a lot of back and forth about the installation and proving to Duratherm that the installation was SABS approved, they committed to replace the water tank. However I’m still waiting for the replacement tank. This week we will start week 9!!! I will not recommend that any person use geyser tanks supp**** by this company, they do not honor their own guarantee and try any trick to cheat the customer My reference number is 14760
Helpful (0)
Replies (1)0
Replies (1)DJ
Deon J's updateReviewer Update
19 Mar 2018, 16:34Just a quick update for all the Duratherm “ *****s “out there,
On Tuesday the 13th March I received a call from Goodman Nene at Itu Assist. He sympathized with me and committed to sort everything out. He also requested some documents which I sent promptly.
But sad to say this was the last I have heard from him, I’ve tried to contact him by phone and email but absolutely nothing, on Friday they said that he will phone back but that hasn’t happened.
is there anyone that have a idea how to,work with this organization and what to do,to,get service?
DJ
Deon J's update19 Mar 2018, 16:34
Reviewer Update
Just a quick update for all the Duratherm “ *****s “out there,
On Tuesday the 13th March I received a call from Goodman Nene at Itu Assist. He sympathized with me and committed to sort everything out. He also requested some documents which I sent promptly.
But sad to say this was the last I have heard from him, I’ve tried to contact him by phone and email but absolutely nothing, on Friday they said that he will phone back but that hasn’t happened.
is there anyone that have a idea how to,work with this organization and what to do,to,get service?