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Nadine S
1 reviews | Active since Jul 2020
14 Jul 2020, 12:08
Duratherm most horrible service ever!
Absolute worst service I have ever had on the 16/01/2020 our geyser was replaced with a Duratherm geyser, on Friday 10/07/2020 our geyser would not heat up , plumbers were send out and told us the element was faulty and Duratherm needed to resolve the issue as it was still under warranty I have been calling every single day to follow up they keep redirecting me to the call center which the Land line has an error message playing so no progress was made it's been 5 days and still no response! How can Insurance keep using this supplier with such terrible service!
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Replies (4)0
Replies (4)
Duratherm Geysers's replyOfficial
25 Aug 2020, 13:04Good Day Nadine. We are very sorry to hear this. One of our agents will be calling you to assist with this matter. Kind regards, Duratherm team.
Duratherm Geysers's reply25 Aug 2020, 13:04
Official
Good Day Nadine. We are very sorry to hear this. One of our agents will be calling you to assist with this matter. Kind regards, Duratherm team.
Duratherm Geysers's replyOfficial
25 Aug 2020, 13:09Good Day Nadine. We have just tried to call on the number that you have listed on your profile and it does not exist. Kindly contact our call center on *** if you have not been assisted already. Kind regards, Duratherm Team :)
Duratherm Geysers's reply25 Aug 2020, 13:09
Official
Good Day Nadine. We have just tried to call on the number that you have listed on your profile and it does not exist. Kindly contact our call center on *** if you have not been assisted already. Kind regards, Duratherm Team :)
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Nadine S's updateReviewer Update
25 Aug 2020, 14:43Good day the number you provided does not show, Duratherm did send someone out 7 days after the first report the Geyser worked for a couple of weeks on the 3 Aug I reported the geyser yet again the guy only came out on the 21ste of August, that's 18 days after the first report the geyser was fine over the weekend and I reported it again this morning on the 25th of August. This is ridiculous the Geyser is not even a year old and we are on 7 call outs for repairs till thus far. No proper response no proper inspection. You can contact us on 083 225 1098
NS
Nadine S's update25 Aug 2020, 14:43
Reviewer Update
Good day the number you provided does not show, Duratherm did send someone out 7 days after the first report the Geyser worked for a couple of weeks on the 3 Aug I reported the geyser yet again the guy only came out on the 21ste of August, that's 18 days after the first report the geyser was fine over the weekend and I reported it again this morning on the 25th of August. This is ridiculous the Geyser is not even a year old and we are on 7 call outs for repairs till thus far. No proper response no proper inspection. You can contact us on 083 225 1098
Duratherm Geysers's replyOfficial
25 Aug 2020, 15:03Good Day Nadine, one of our agents will be calling you shortly to arrange for a plumber to do a thorough inspection of the geyser. Kind regards, Duratherm Team :)
Duratherm Geysers's reply25 Aug 2020, 15:03
Official
Good Day Nadine, one of our agents will be calling you shortly to arrange for a plumber to do a thorough inspection of the geyser. Kind regards, Duratherm Team :)