Duratherm leaves elderly people without hot water for over two months

Item: Duratherm Geysers
Rating: 1
Author: Mariëtte Hallaby

We have been waiting for a warranty geyser for one of our old age home client's for over TWO MONTHS. Countless emails have been sent, phone calls made, by the client, us and the insurance company to no avail. The entire winter these elderly people have been without hot water having to ask others for hot water. It is a terrible shame! Pathetic client service even when informed that it is for an old age home.

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Replies (2)

Duratherm Geysers's replyOfficial

13 Aug 2019, 11:59

Good day Mariette H

Kindly give us the reference number for the case in order for us to investigate and speed up the process.

Kind regards
Duratherm Management

Duratherm Geysers's reply13 Aug 2019, 11:59

Official

Good day Mariette H

Kindly give us the reference number for the case in order for us to investigate and speed up the process.

Kind regards
Duratherm Management

Duratherm Geysers's replyOfficial

19 Aug 2019, 14:06

Good day Mariette

We are awaiting feedback from your office with regards to the issues with warranties. Kindly respond to inquiry as soon as possible.

kind regards
Duratherm Management

Duratherm Geysers's reply19 Aug 2019, 14:06

Official

Good day Mariette

We are awaiting feedback from your office with regards to the issues with warranties. Kindly respond to inquiry as soon as possible.

kind regards
Duratherm Management