Duratherm I am not happy!

Dear Duratherm, this is 2018! You need to pick up your game! My geyser is under warranty and so the insurance company cannot replace my faulty beyond repair geysey until you supply a new one? You cannot supply me with a new geyser until you pay one of your customers to get me a geyser that you manufacture?

2 days later and you still have not paid your customer so that the bank's plumbing company can install it so that we can finally have hot water again. All for which I pay insurance every month.

As for your appointed call centre let me get started... I have called a number of times to follow up, zero feed back zero professionalism, I was on hold for 25 minutes while they were seeing if there is a manager available to escalate the ref 46301 to, only to have to phone back on another line while still on hold from the previous call, to be told there is nothing they can do until Monday, the whole weekend without hot water! the warranty claim was logged on 31 October today is 2 November, Monday will be5 November. So I can only call back on Monday as it seems Duratherm leave work early on a Friday, if only they could have stayed to make the payment for my geyser. Had I not been kept on hold I may have got through to Duratherm before they closed. In this day and age there is no time to be giving sub standard service. I am not happy!