BvdH
Brendon van der Hoek
1 reviews | Active since Jul 2011
08 Oct 2018, 11:13
Duratherm do not honor their warranty.
Be warned!! Duratherm do not honor their warranty. My 250l Duratherm geyser failed in June this year. There is rusty/brown water coming out of the geyser. I submitted a warranty claim, its been nearly 4 months now, and I am still waiting. Duratherm outsource the warrantly process to a differnt company : ITU assist. They seldom answer the phones, or never return calls. When I eventually get through, the only answer I get is they waiting for stock, no ETA on delivery, nothing. How long must I wait? Legal action seems to be the only option
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Replies (3)
Duratherm Geysers's replyOfficial
09 Nov 2018, 09:04 Good day Brendon We apologise for the inconvenience. Kindly provide us with your reference number in order for us to investigate. We will contact you shortly. Kind regards Management
Duratherm Geysers's reply09 Nov 2018, 09:04
Official
Good day Brendon We apologise for the inconvenience. Kindly provide us with your reference number in order for us to investigate. We will contact you shortly. Kind regards Management
BvdH
Brendon van der Hoek's updateReviewer Update
04 Dec 2018, 13:55Hi Duratherm
Case ***
Thanks
Brendon
BvdH
Brendon van der Hoek's update04 Dec 2018, 13:55
Reviewer Update
Hi Duratherm
Case ***
Thanks
Brendon
BvdH
Brendon van der Hoek's updateReviewer Update
24 Jan 2019, 17:32Hi Duratherm
It has no been 7 months since our case was logged,***.
Rusty/brown water coming out of the geyser for 7 months! Please can you respond.
BvdH
Brendon van der Hoek's update24 Jan 2019, 17:32
Reviewer Update
Hi Duratherm
It has no been 7 months since our case was logged,***.
Rusty/brown water coming out of the geyser for 7 months! Please can you respond.