Dishonest - Won't Honour Warranty

Our Duratherm geyser was install professionally. The geyser burst. Santam appointed Franke (an internationally recognised company) to assess the damage. The installation was found to be correct and to specification. The geyser was found to be under warranty. This is Duratherm's response to the claim: Due to the installer not adhering to the SANS regulations, the safety valve is piped out with copper and changes to galvanizeno visible non-return valve on the installation which results to a non-compliant installation therefore this warranty claim will be rejected Warranty void ref no: 12812

They are dishonest and should not be trusted