Disgusting service with ********* feedback.

Pitiful service with regard to a Warranty Claim ( 24925 ). Call logged on the 7th of June. By their own admission turnaround time is 24hrs. Today, 14 June still no installation or concrete feedback to the customer. Duratherm head office keep absolving responsibility by fobbing off customers to their out sourced call centre claiming this is the process. This process is an epic fail!!

They blame the delay on the call centre, however today I found out that the "Confirmation Letter" to their supplier ( a major plumbing distributor ) to get a geyser ( stock of a geyser ), was only authorised by Duratherm head office yesterday??? This request has been declined by the supplier today...and I have to wonder why...

Really disgusting service from an *********** organisation with zero ethics and customer care. They hide their shortcomings by blaming an outsourced provider but after my interactions with Duratherm its clear they are they source of the problem.