RK
Royden K
1 reviews | Active since Nov 2017
18 Sept 2018, 10:26
Bad sales after services
I bought a solar geyser. Had it for 3 years & it burst. Duratherm & WE Geysers still have not sent my replacement geyser as it has a 10 year warranty. It is now 3 months that I am still waiting, sending emails to them & called & still no answer or replies. ITU assist is the middle man here & they have no clue as well as they say that there is no stock. They don't know when I will get my geyser. I really need all the help that I think that I can get.
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Duratherm Geysers's replyOfficial
09 Nov 2018, 09:05 Good day Royden K We apologise for the inconvenience. Kindly provide us with your reference number in order for us to investigate. We will contact you shortly. Kind regards Mangement
Duratherm Geysers's reply09 Nov 2018, 09:05
Official
Good day Royden K We apologise for the inconvenience. Kindly provide us with your reference number in order for us to investigate. We will contact you shortly. Kind regards Mangement
RK
Royden K's updateReviewer Update
09 Nov 2018, 09:14Case ***
RK
Royden K's update09 Nov 2018, 09:14
Reviewer Update
Case ***