****ty service Duratherm suppliers of geysers

So insurance had a duratherm geyser installed last year November. On Friday 25 September 2020 my thermostat of the same geyser gave in. I reported it to the insurance once again and a claim was lodged.

On the same day a plumbing company was send to come inspect the geyser and reported it to Duratherm which is the supplier of the geyser and because it’s still within warranty non of the plumbers can do anything to the geyser otherwise the warranty will be null and void.

It’s Monday 28 September 2020 and still the supplier did not contact me to make arrangements to come and have the geyser checked. May I add that this is still after I have phoned the insurance 8 times and it was reported to The supplier 3 times already. So I have been without warm water in my house in Cape Town when it’s raining and cold with a 1 year old child. This since Friday 25 September. The suppliers doesn’t give a ****, as they not the once that is sitting with no warm water.