EM
Ernest M
1 reviews | Active since Jul 2014
17 Mar 2015, 10:27
warranty claim not honored
I fitted new set of Dunlop tyres at Aero city wheel and tyre on the 17th of Feb 2015, and yesterday the 16 of March 2015 I spotted one tyre having a side wall bubble, I took the car to Aero city, they striped the tyre from the rim and get it checked, they assumed that I hit a pothole, but they didn't find a substantial damage that can result from a potholes. They referred to the manufacture as the carry the warranty. Today on the 17th of March 2015 i took the car in at Dunlop jet park, they stripped the tyre from the rim and what they did was a \PHYSICAL CHECK"on the tyre NO machinery was used to check if it was a manufacture fault or not"
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Replies (1)Dunlop's replyOfficial
17 Mar 2015, 11:10Hello ernestm2963,
Attention: Ernest Moremedi
We are in receipt of your correspondence regarding the sidewall bubble on your tyre.
Our technical team at Jet Park are trained professionals who have the experience and knowledge to assess all forms of tyre damage.
Tyre damage resulting from potholes is not a manufacturing defect. This is the reason your claim was rejected.
Kind regards
Dunlop
Attention: Ernest Moremedi
We are in receipt of your correspondence regarding the sidewall bubble on your tyre.
Our technical team at Jet Park are trained professionals who have the experience and knowledge to assess all forms of tyre damage.
Tyre damage resulting from potholes is not a manufacturing defect. This is the reason your claim was rejected.
Kind regards
Dunlop
Dunlop's reply17 Mar 2015, 11:10
Official
Hello ernestm2963,
Attention: Ernest Moremedi
We are in receipt of your correspondence regarding the sidewall bubble on your tyre.
Our technical team at Jet Park are trained professionals who have the experience and knowledge to assess all forms of tyre damage.
Tyre damage resulting from potholes is not a manufacturing defect. This is the reason your claim was rejected.
Kind regards
Dunlop
Attention: Ernest Moremedi
We are in receipt of your correspondence regarding the sidewall bubble on your tyre.
Our technical team at Jet Park are trained professionals who have the experience and knowledge to assess all forms of tyre damage.
Tyre damage resulting from potholes is not a manufacturing defect. This is the reason your claim was rejected.
Kind regards
Dunlop
