Poor Service Delivery

<p>I had taken my car initially to Superquick Benoni who had referred me to Dunlop Zone Benoni since they were busy. Dunlop Zone Benoni had done wheel alignment and balancing on my car. I did not feel my car was right after the wheel alignment and balancing was done and did not take it back to them as they only provided a 24 hour guarantee on the wheel alignment and this was done on a Saturday. On the Monday i called to ask for the wheel alignment print out which is normally given when wheel alignment is done but unfortunately i was not given one on that day. They did say i should come and they will provide the printout. I did not go back as when i checked my tyre pressure , my 2 front tyres had 2.5 bar , 1 back tyre was 1.8 bar and the other back tyre was 2 bar when all tyres were supposed to be 2.2 bar, so now i did not trust them and took my car to Tiger Wheel and Tyre who checked my car and said that the wheel alignment and balancing is off and they had redone it which had cost me an additional amount. After speaking to a friend i was advised to call Dunlop Zone and tell them what happen and the additional fee that it had cost me. I did call Dunlop Zone Benoni and they did apologize and said that i could come through with the Tiger wheel and Tyre invoice and they will refund me. I went to Dunlop Zone Benoni on Friday last week and was told that the Director does not want to refund me as Tiger Wheel did not guarantee Dunlop Zone work. Would you go back to a place who did your wheel alignment and balancing where they did not check and put the tyres back on with different pressure , you do not receive a report once the wheel alignment is done and where after paying you notice that it has a 24 hour guarantee? If it was done on a Saturday , how can you take your car back in the new week ( Sundays they are closed) when it has a 24 hour guarantee?</p> <p> </p> <p>I had then contacted Dunlop directly to relate my experience and Dunlop just conveyed what i said to the Dunlop Zone in Benoni and came back to me to inform me of what Dunlop Zone benoni said to them but the issue was never really resolved. I wanted a refund since you do not make a person a fool in telling them to come back and collect a refund and when they go there , the person is told that they will not refund. After this experience i will advise anyone to go to Dunlop Zone Benoni for any sort of service. </p>